Careers
Abaxis, a manufacturer of point-of-care diagnostic systems, is seeking applicants for the following positions. Abaxis is an Equal Opportunity Employer. Abaxis is a federal government contractor and as such, it has certain obligations with respect to various federal laws, regulations, and executive orders and must take affirmative action to ensure equality of opportunity in all aspects of employment. Abaxis will recruit, hire, train, and promote in all job titles without regard to race, color, national origin, religion, sex, disability, age, marital status, or status as a disabled veteran, veteran of the Vietnam era or other protected veteran.
Interested applicants should apply via The ‘Apply For This Position’ link in the job posting. Resumes that are mailed or faxed will not be considered.
Abaxis does not provide reimbursement for relocation expenses.
Disability Access
Abaxis is committed to providing reasonable accommodation to applicants with physical or mental disabilities. If you require a reasonable accommodation for any part of the application or hiring process you may contact HR at (510) 675-6565 or email careers@abaxis.com. (Only those calls pertaining to disability assistance will be returned)
Reasonable accommodation requests will be assessed on a case-by-case basis.
ABAXIS UTILIZES APPROVED RECRUITERS ONLY.
OUR VENDOR LIST IS CLOSED UNTIL 2015.
NO SOLICITATION PLEASE.
ABAXIS IS AN EQUAL OPPORTUNITY EMPLOYER.
Current Open Positions - Union City, California
Updated 02/02/2012
| Programmer Analyst 2 (ERP) | Senior Accountant | Desktop Admin |
| Technical Support Representative | Customer Service Representative / Inside Sales | Lead - Technical Support Representative |
Current Open Positions - Olathe, Kansas
Updated 02/03/2012
| Customer Care Technician | Microbiologist | Material Handler |
Supervisor, Document Control
Description
Oversee the development, coordination and maintenance of the company’s Controlled Document System. Establish procedures and policies needed to meet the demands of document control in a medical device company. This position is responsible for ensuring that Abaxis’ Quality System is established and maintained in compliance with applicable regulations; developing and managing the company’s Document Control function (including electronic records); defining and overseeing the company’s Training program; and participating effectively as the functional escort during third party audits.
Responsibilities:
- Hire, train and supervise document control staff.
- Develop and establish the company’s documentation structure, ensuring appropriate linkages. Create and maintain the “Where Used” database.
- Facilitate approval of DCOs.
- Maintain Device Master Records (DMRs), Device History records (DHRs), procedures, technical literature, user instructions and manuals.
- Write/facilitate the development of functional Quality System documents to ensure compliance with applicable regulations, while incorporating industry best practices.
- Establish and maintain the company’s electronic Document Control system, including Labeling and Artwork Approval.
- Ensure that all quality records are organized and centrally maintained in Document Control such that they are readily retrievable.
- Maintain all Document Control computers with attention to security and disaster recovery controls.
- Assist with the creation and modification of Engineering Drawings.
- Manage/coordinate translations for all company product related literature
- Organize and maintain product Design History Files (DHFs).
- Control and manage Laboratory Notebook issuance.
- Ensure all Documents of External Origin are maintained in current status and that affected departments are notified of changes in a timely manner.
- Review and release Document Change orders (DCOs) for Standard Operating Procedures (SOPs), manufacturing instructions, and other Quality System documents.
- Effectively support and participate in internal, customer and third party audits.
- Develop and conduct training regarding controlled document format, content and usage.
- Deliver company-wide training on Good Documentation Practices (GDPs) and oversee effective implementation.
- Manage the Training Program for the company to ensure that training requirements for employees have been adequately assessed and are in current status.
- Maintain current and in-depth and current knowledge of FDA and applicable international policies and regulations that may affect the company's products and customers.
- Participate in Quality System improvement initiatives, as assigned.
Requirements & Qualifications:
- Excellent oral and written communication skills.
- Proficient in word processing, with superior attention to detail.
- Ability to expediently create document formats with highly professional output.
- Demonstrate appropriate sense of urgency with regards to responsiveness with addressing any high risk compliance issues.
- Demonstrated organizational, prioritization, and time management skills.
- Proficiency in desktop software applications such as Microsoft Word, Power Point, Visio and Excel.
- Solid collaboration and team skills.
- Strong ability to multi-task and work independently.
- BA or BS in any discipline.
- Lead Auditor certification preferred.
- Ten plus years experience in a senior document control role in IVD/medical device companies.
Manufacturing Technician 4
Description
- Support manufacturing by setting up, operating, and maintaining production equipment to meet production schedules and achieve performance goals.
- Set up and operate production equipment to start run on time and support until run is complete. (This may involve working later than scheduled)
- Shift between functions as directed by Management
- Keep equipment clean and operating properly including minor maintenance and repairs. (This may necessitate working non-production hours)
- Support production leads, engineers as directed by Supervisor
- Communicate important information to Manufacturing assembly leads and supervisor
- Adhere to general safety rules, GMP, production practices and procedures, and company policies and procedures
Responsibilities:
- Advanced mechanical and trouble shooting skills
- Knowledge of assembly procedures, manufacturing processes
- Ability to lift up to 75lbs
- Able to work flexible work schedule -day or swing shift
- Combination of education and experience will be considered -minimum High School/GED with 10 years experience or AA degree in Technical field with 5 years experience
- Experience in Medical Device industry.
Desktop Admin
Description
As a Desktop Admin, you will be asked to troubleshoot problems of computer systems for its hardware and software, e-mail, network and peripheral equipment problems and make repairs and corrections where required.
Responsibilities:
- Respond to help desk line promptly.
- Monitor and respond to help desk tickets, assign as needed and escalate, as required.
- Install, assemble and configure computers, monitors and peripherals such as printers and scanners as well as related hardware and software while adhering to company policy, practices and procedures.
- Provide support of computer hardware, peripheral equipment, certain standard software, local wireless network and network connectivity.
- Will be required to troubleshoot issues, provide password resets and as appropriate, escalate issues to Tier 2 or 3 for resolution.
- May be required to handle critical application problems that occur outside of normal working hours and require immediate resolution.
- Microsoft Outlook administration-user/group/email account creation & maintenance in Windows Active Directory/Microsoft Exchange skills are highly desired
- Test and deploy antivirus files for server/desktop systems; Windows 2K, XP, and 7 Pro.
- Troubleshoot/upgrade/maintain hardware and corporate software applications including MS Office 2007/2010.
Requirements & Qualifications:
- Exceptional Customer Service skills.
- Experience working in a team-oriented, collaborative environment.
- Good interpersonal and organizational skills.
- Highly self-motivated and directed.
- Has the desire to learn new technologies quickly.
- Ability to effectively prioritize and execute tasks.
- BS Degree in computer / engineering or equivalent experience.
- 2 - 4 years hands-on experience in Desktop, Helpdesk and Application administration.
Microbiologist
Description
Responsible for supervising the bacteriology department within a veterinary reference laboratory. Will oversee the bacteriology, mycology, and parasitology diagnostics on samples.
Responsibilities:
- Supervises microbiology staff to ensure efficient and accurate operations.
- Acts as case coordinator.
- Manages and oversees laboratory work in Microbiology department.
- Plans and organizes resources and actives within the Microbiology department.
- Summarizes and reports laboratory test results.
- Advises and consults with clients regarding issues in Microbiology disciplines.
Requirements & Qualifications:
- Must possess one or more of the following: DVM and/or Ph.D. degree in Microbiology.
- Prefer diplomats of the American College of Veterinary Microbiologist.
- Excellent communications skills.
- Ability to regularly engage with veterinary practitioners.
- Previous experience supervising staff.
Senior Accountant
Description
This position is an excellent opportunity for a smooth transition from public audit to private. This position supports external reporting in earnings releases, quarterly and annual SEC filings (10Q and 10K). Additionally, this Group oversees the SOX 404 compliance requirements.
Responsibilities:
- Perform a variety of financial analysis on a monthly and quarterly basis for internal and external reporting.
- Assist with month end and quarterly close process.
- Assist with compliance of SOX 404 requirements (document process, monitor control gaps and/or perform testing of key controls).
- Assist with administration of stock options and RSU processing.
- Prepare supporting work-papers that document accuracy of reporting in earnings releases (Form 8K), quarterly (Form 10-Q) and annual SEC filings (Form 10-K).
- Perform special projects and varied tasks as needed. The candidate’s role will evolve with added responsibilities, including research projects and other analysis.
Requirements & Qualifications:
- BS in accounting, finance or related field.
- Public accounting firm audit experience.
- 3+ years experience.
- Strong understanding of GAAP.
- Analytical ability and problem solving skills.
- Team player with a positive attitude.
- Detail-oriented with a high degree of accuracy and must have strong analytical, organizational and problem solving skills.
- Excellent communication skills, both written and oral.
- Strong desire to learn, work independently and as a team player with a positive attitude.
- Strong technology-based acumen including strong Excel skills.
- Ability to collaborate with different individuals across the organization and “roll-up the sleeves” in order to accomplish all necessary tasks.
Customer Care Technician
To satisfy customer requirements associated with the ordering and fulfillment for Abaxis Veterinary Reference Laboratories
Description:
- Assist with development and implementation of Customer Service policies and procedures.
- Handle solving customer inquiries, complaints associated with order status, test location, use service offering.
- Communicate politely with customers as well as other Abaxis internal employee’s by email, letter, and telephone.
- Drive and implement resolution associated with exception handling derived in conjunction with lab operations.
- Maintain accurate and timely records of correspondence or discussions with the customers.
Qualifications (Education/Skills/Experience)
- Minimum HS diploma, 2 year associate degree preferred.
- Experience in Customer Service function, preferably within veterinary or medical industry.
- Excellent communication skills including solid verbal, written and listening skills.
- Proven customer service mentality and experience in dealing with customers on product/technical issues.
- Passion for helping people find solutions.
Programmer Analyst 2 (ERP)
Primary Duty:
Provide enterprise support and implementation of ERP, BI/DW, and Web applications related solutions.
- The Programmer Analyst is responsible and accountable for transforming business processes into system solutions, preparing system requirements, performing complex system configurations to match business requirements, providing application training and facilitating communication with users.
- Must be able to analyze current business processes and identify and implement streamlined, efficient application solutions.
- The Programmer Analyst will be very hands-on not only in the strategic direction setting but also in effective project management and solutions delivery.
- Perform Enterprise applications development and maintenance, support activities and help troubleshoot application issues.
- Interface with users or technical resources to resolve applications and/or common data element issues.
- Identify opportunities to implement the latest functionality and best-practices available within the Enterprise applications.
- Support definition of functional requirements, functional design development, and implementation of future system enhancements, custom modules, or custom reporting to support business initiatives.
- Develops test plans from design documents, consolidates scenarios, test scripts and other input contributed by team members. Map each script back to the respective business requirements.
- Manages test activities throughout all test phases, including integration, system, User Accepted Testing (UAT) regression and certification. Starts testing process by preparing pretest data setup activities.
- Trains project team members on test methodology and delivery expectations, overall management of test execution and results documentation. Provides updates to the project team.
- Be able to drive projects successfully with high-speed results.
- Possess detailed knowledge of the company/industry and provide innovative concepts and promote new ideas.
QUALIFICATIONS (Education/Skills/Experience)
- BS Degree in computer / engineering or equivalent experience 5-8 years hands-on experience developing applications and information capabilities.
- At least 5 years of IT industry experience including Requirement Analysis, Design, Development, Testing and Implementation of system solutions in ERP (Vantage / Epicor), and Client-Server environments.
- Strong technical and Functional skills in the ERP and Reporting environment
- Understanding of database concepts and data management (RDBMS) and SQL Server 2005/2008.
- Proven skills in designing and delivering reports, and dashboards using Vantage development and customization tools, Crystal reports or Reporting services tools.
- Thorough understanding of Vantage modules and business process experiences
- Fully versed in the architectural concepts of the Vantage / ERP modules, application security, and performance tuning
- Exceptional communicator, both verbally and written.
- Experience with integrating enterprise systems using integration tools (EII, EDI, ETL or others). Possess a solid understanding of ERP interfaces.
- Experience working with .Net, VB, VC++, C#, Javascript, SQL, PowerShell and other Web tools
Regional Sales Manager - Medical (Multiple Regions Available)
Description:
This position is responsible for the execution of the Abaxis sales plan to develop a market for the Piccolo system and deliver the budgeted sales goals within the Territory.
Specific responsibilities for the role are:
- Working with current distribution partners to further qualify leads, perform product demonstrations and drive equipment sales.
- Willing to travel and do overnights weekly
- Perform instrument installations post the sale
- Follow up to qualify direct sales leads
- Establish regional reference list relationships with the medical community.
- Place general and follow-up customer courtesy calls
- Prospecting new business at all times
- Achieving 8-10 sales calls per day in prospects and qualified leads
- Regular and accurate use of corporate database (CRM) as a Key Account Management tool, including primary data input to increase value and accuracy of the database
Education, Experience and Other Requirements:
- BS/BA - Life Sciences preferred
- Minimum 6 years sales experience: 5+ years of medical sales experience: 2 years of B2B, office equipment sales experience, distributor sales experience preferred
- Demonstrated prior sales success; Lab / diagnostic experience a plus
- CRM familiarity and ability to closely manage prospect information in the territory.
- Salesforce.com experience a plus.
- Ability to travel 40-60%, willing to travel overnight weekly.
- Must be able to safely lift up to 60Ibs.
Apply for a Position by clicking a location below
| MS/AL/Northern GA |
Veterinary Territory Account Manager (Multiple Regions Available)
Primary Duty:
The primary responsibility of the TAM is calling on both existing and non-customers, sales leads and all potential animal health or research opportunities in assigned region. For the current customer, responsibilities include customer retention and assuring overall satisfaction, assisting customers with questions regarding a product or technical issues, increasing reagent pack, cartridge and rotor utilization through education, upgrading existing instruments by assisting the Diagnostic System Specialist (DSS), providing for additional instrumentation for the practice by assisting the DSS and is responsible for sales of the Abaxis line of rapid tests. Additionally, the TAM has a primary responsibility for calling on all potential sites in the region creating new relationships and business opportunities.
Essential Job Functions include the following.
The Territory Account Manager plays a vital role in the overall welfare of the company. Because of limited distribution in many areas of the country, Abaxis relies on the field sales team to call on customers on a regular basis. This goal is achieved by visiting with current customers to discuss their needs, providing technical resources, promoting new products and applications, gathering referrals, and general customer courtesy calls. Additionally, the TAM is responsible for new business, instrument placements by supporting the DSS in competitor’s accounts, academia and research. Expectations include calling on 3-4 existing customers and 3-4 new business opportunities per day presenting products and promotions, as well as scheduling a minimum of 10 demos per month for the DSS rep. This is an evolving position in a dynamic marketplace and the required tasks may change as the job develops.
- Territory Account Managers are required to work in the field calling on customers and prospects no less than four full days per week if not at a sales meeting or convention. One day a week is often set aside for administrative duties, see below.
- Territory Account Managers are responsible for customer presentations and general follow-up, as well as for scheduling appointments for instrument demonstrations to be completed alongside with the Diagnostic System Specialist.
- The Territory Account Manager is responsible for working with their DSS rep on quotations, proposals, introductory and follow-up correspondence. Required also are monthly reports, weekly expense reports, weekly lead follow-up reports and other activity as deemed necessary and required from supervisor from time to time.
- Daily use of the Abaxis Customer Relationship Management system is a job requirement, recording daily activity into the company database.
- The Territory Account Manager will interact with associates in sales administration, customer service and technical support using established procedures to avoid miscommunication
- The Territory Account Manager will be assigned a veterinarian (PSR) from the Professional Services team. The PSR will travel alongside the TAM at least one quarterly with a planned agenda consisting of presentations and demonstrations at Universities, Veterinary Technician Schools, luminaries, key opinion leaders, major accounts and accounts at risk.
- The Territory Account Manager is routinely required to attend sales meetings and conventions, typically requiring 2-4 nights travel per quarter.
- Must be able to partner with / work alongside distribution and prospect / work independently as applicable on a day to day basis.
- Is responsible for any or all distribution field sales representatives in the region having a basic understanding of Abaxis products (instruments and consumables), being trained to where they can schedule Abaxis appointments for new business or customer presentations, and are current with all sales programs, promotions and marketing campaigns. Most importantly, they are trained by the Territory Account Manager to maintain 100% satisfaction and retention; increase rapid test, cartridge, rotor and reagent pack utilization and communicate accounts at risk to the Territory Account Manager for immediate intervention.
- Team effectiveness is required as it pertains to Abaxis internal and external support; ASM, DSS, RAM and TAM co-workers, HR, accounting, customer & technical service, sales administration, sales and marketing management.
Minimum Qualifications:
- Stamina - Employee is expected to work their entire region in the field calling on customer and prospective customer sites. This requires extensive driving, often several hours in the early morning or evening.
- Lifting - There a significant amount of lifting required — instruments with carry cases weighing approximately 60 pounds.
- Employees must be legally eligible to work in the US, have reliable transportation.
- Basic computer skills, including PowerPoint and Excel, are required.
- Pass a background investigation including driving records.
- Overnight travel is required, typically four to eight nights per month.
- Licensed veterinary technician or possess at minimum a Bachelors Degree, with a science or business emphasis preferred.
- Minimum of 2 years of experience in sales is preferred, preferably medical, scientific, or in the healthcare field.
Apply for a Position by clicking a location below
| Oklahoma City, OK |
Pacific Rim Distribution Channel Manager
Description:
- Management of existing Abaxis distributors in the Pacific Rim
- Responsible for communicating information between Abaxis internal and distributors
- Software upgrades
- Promotions
- New offerings
- Responsible for tracking the performance of distributors
- Facilitate the resolution and properly route questions or concerns of the distributors
- Travel - must be able to travel extensively
Requirements:
- Communication
- Will need to communicate technical information regarding all Abaxis products
- Will facilitate communication between distribution and internal Abaxis resources
- Ability to learn
- Will need an in-depth knowledge of Abaxis and all Abaxis products
- Time management
- Will need to schedule and manage meetings while traveling
- Medical/Technical background preferred but not required.
- Bachelors Degree in Business or equivalent.
- Competent using Microsoft Office, and Outlook for email and calendar.
- Entry position / will train on the job.
Competencies:
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Written Communication - Writes clearly and informatively; able to read and interpret written information.
- Problem Solving - Identifies and resolves problems in a timely manner; uses reason even when dealing with emotional topics.
- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Veterinary Regional Account Manager
Primary Duty:
Generate sales by calling on existing customers, sales leads and all potential animal health or research opportunities in assigned region and providing ongoing customer education and support.
Essential Job Functions include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop and maintain thorough understanding of Abaxis' products and service.
- Travel to offices of existing and prospective customers, with a target of 3-4 existing customers and 3-4 new business opportunities per day. (Extensive driving required as well as periodic overnight travel (approximately at 4-8 nights per month, depending on territory).
- Document all customer and prospect interactions via Abaxis' online system (currently Salesforce.com)
- Transport Abaxis equipment to customer and prospective customer locations.
- Lift, set-up and demonstrate Abaxis equipment and features.
- Clearly explain uses and benefits of Abaxis' products and services; answer questions; effectively communicate Abaxis' ‘value proposition’.
- Secure purchase orders for Abaxis products and services.
- Provide ongoing customer support, including assisting customers (in person and over the phone and via email) with product, technical or service concerns, making periodic customer courtesy calls, keeping clients informed of new products and services (including possible updates to existing instrumentation), and interfacing as needed with Abaxis sales, accounting and technical staff to ensure customer questions and needs are timely addressed.
- Generate new business and new business leads, including by placing Abaxis instruments in competitor's accounts, academia and research settings and gathering referrals from existing customers.
- Support Abaxis' billing and collection efforts.
Minimum Qualifications:
- Minimum of an Associates degree (Bachelors degree preferred); preferably with a science or business emphasis.
- Minimum of 2 years of demonstrated sales experience, or relevant technical/clinical experience, preferably in the medical, scientific, or healthcare industry.
- Good oral & written communication skills
- Good active listening ability
- Basic computer skills: word processing, spreadsheets
- Valid DL, clean driving record, auto insurance
- Ability to travel
- Ability to safely lift and move 60 lbs
Apply for a Position by clicking a location below
| Calgary, Canada |
Associate Product Manager, VetScan VSpro
Primary Duty:
Manage Abaxis product line, including program management,, marketing plans, vendor relationships and future products for the Abaxis veterinary business. This position may also contribute to the market research and analysis function of Business Development (depending on experience). The ideal candidate should have a minimum of 3-5 years of IVD product management (market research experience in the life science area also desired).
Essential Job Functions include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop the annual marketing plan and the strategies, tactics and resources necessary to achieve goals for assigned products.
- Complete market research, analyze data, and recommend strategy for current and potential new Abaxis products.
- Work closely with cross-functional teams that includes the members from QA, TS, CS, R&D, to identify the key product quality and reliability related issues.
- Help improve product quality by suggesting and implementing potential improvements in the hardware design and software changes (if appropriate).
- Identify new product ideas and improvements for the product line, build the appropriate business case to justify the investment, and manage the process to gain approval for project funding.
- Assist in defining customer and market requirements, validate development assumptions through market research and devise a staged market delivery strategy.
- Develop and implement marketing strategy and tactics, promotional and sales.
- Support activities for the product to meet forecasted revenue and expense budgets and to establish and sustain competitive advantage.
- Work with Sales and Marketing to create effective educational, promotional and training programs.
- Work with Sales Department to determine criteria and best customer sites for new product releases.
- Conduct design reviews with Implementation, Customer Support, Field Service, and other Customer Operations departments throughout the system’s design and development process.
- Work with sales and all customer departments including documentation, training, implementation, help desk, upgrades, and service to ensure available and timely resources and excellent customer support for existing and new products and releases.
- Assist in the prioritization of features and functions for product releases.
- Deliver both internal and external presentations on status and future strategies for the product.
- Develop forecasts, product marketing plans and competitive intelligence database.
- Communicate on a regular basis to the field - product quality improvement efforts to include solutions while documenting the feedback from the field sales and technical support, providing feedback to the Service Department and R&D.
- Maintain our current customer base by improving the communications and constantly improving customer’s product knowledge base.
- Monitor the performance of the distributors and work together with distributors to increase sales.
- Expected breakdown of job functions (depending on experience)
- Manage Abaxis product line (90-100%)
- Market research — 10% (depending on above)
- Spend time in field — 2-3 days quarterly
Education and Experience: an equivalent combination of education, training and experience will be considered.
- BA/BS degree in scientific discipline or business related field.
- At least 2-5 years experience in Product Management role or equivalent experience
- Market research experience preferred, but not required
- MBA or other advanced degree preferred, but not required.
Customer Service Representative / Inside Sales
Description:
The Customer Service / Inside Sales Representative will work cooperatively with outside sales, strategic marketing partners and distribution partners by providing information in the areas of product performance, technical applications, and product availability. They must satisfactorily address product inquiries, resolve customer issues in a timely manner, and be able to up sell Abaxis products including instruments, warranty agreements, new products and existing test profiles. By establishing relationships with end user accounts they can assess their satisfaction with current products and define their possible needs for the future.
Duties:
- Generate new and repeat sales by providing product and technical information in a timely manner
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Recommend alternate products based on cost, availability or specifications
- Present price, credit and terms in accordance with standard procedures
- Accurately process customer transactions such as orders, quotes or returns
- Provide accurate information regarding availability of in-stock items
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Contact customers following sales to ensure ongoing customer
- Setup and maintain customer files
- Identify trends in customer satisfaction or dissatisfaction and escalate as appropriate
- Manage time effectively, meet personal goals and work effectively with other members of the Customer Care team
- Present a professional image at all times
- Perform other duties as assigned
Requirements:
- Minimum of Associates Degree, preference given to science emphasis
- (ie. veterinary technician, medical assistant, LPN)
- BS Degree in Business or Scientific Field preferred
- Minimum 2 years of experience in sales, telesales, customer service or experience in a clinical setting is required
- Excellent telephone manner
- Basic computer skills (ie. Microsoft Office, Data Entry)
- Team player
- Occasional overnight travel is required for training, seminars, tradeshows and customer visits, generally two to four nights per trip, two to three times per year
Lead - Technical Support Representative
Description:
The Technical Support Lead’s primary purpose is to provide guidance in the daily activities of the assigned Technical Support Representatives as they assist End Users, Sales Representatives, and Distribution Partners with all aspects of operation, applications, and problem resolution on all animal health products. The Lead will be involved in all phases of the support process including taking phone calls, approving orders, documenting complaints, training new hires, and implementing process improvements.
Duties:
- Monitor the daily performance of assigned Technical Support Representatives and recommend areas of focus.
- Provide guidance, instruction, and training to increase productivity and performance.
- Routinely communicate with internal and external customers to provide technical support while assessing overall level of satisfaction with Abaxis.
- Approve orders, monitor RMAs, resolve customer issues, and provide excellent support to customers.
- Provide advice, counsel and coach assigned Technical Support Representatives on outbound and inbound calls to improve interpersonal skills and technical knowledge.
- Apply and communicate Abaxis’ policies, procedures, and objectives.
- Participate on special projects and assignments as needed.
- Work with Technical Support Supervisor to improve overall procedures and processes.
Requirements:
- 3 years of Technical Support experience
- Minimum 3 years of experience in technical support and/or experience in a clinical setting is required
- Minimum of Associate Degree, preference given to science
- BS Degree in Scientific Field preferred
- Strong verbal, written, and problem solving skills
- Strong background in customer relations and the ability to work well with and motivate people.
- The ability to manage workloads and prioritize requests to meet deadlines
- Creative problem solving, negotiation, and interpersonal skills
- The ability to work independently and with minimum direction
- Team player
- Basic computer skills (ie. Microsoft Office, Excel, Adobe)
- Excellent telephone manner
- Basic computer skills (ie, Microsoft Office, Data Entry)
- Team Player
- Occasional overnight travel is required for training or on site customer visits, generally two to four nights per trip, two or three times per year
Technical Support Representative
Description:
The Technical Support Representative will provide telephone support to veterinary clinics, research facilities, veterinary academic settings, end users, and distribution partners in the areas of chemistry, hematology, coagulation, rapid diagnostics, and instrumentation. They must satisfactorily address product complaints, resolve customer issues in a timely manner, and be able document complaint in complaint handling database. By addressing and resolving complaints with end user accounts they can maintain satisfaction with current products.
Duties:
- Handle high volume of incoming technical support calls from Abaxis veterinary business customers and field sales reps while accurately documenting the details of each call in a contact database. Follow up with customers as needed.
- Trouble shoot, document, place orders, and process product failures according to procedures
- Work cooperatively with Product Specialists, Product Managers, and distribution partners to identify root cause of problem.
- Identify trends in customer satisfaction or dissatisfaction and escalate as appropriate.
- Educate customers about methodology, features and benefits, and technical application to improve product performance and customer satisfaction.
- Initiate follow up calls for installation survey, product notification, and software updates.
- Monitor call volume via Contact Client Center; manage tasks and projects while providing optimal phone coverage
- Contribute positively to a team environment and provide backup coverage when necessary, including 24/7 on-call support.
- Prepare and review product support information.
- Participate on product development or marketing teams to provide the voice of the customer.
- Occasionally travel to customer sites to provide support, installation, and training.
- Occasionally attend tradeshows and conventions.
- Adhere to schedule.
- Present a professional image at all times.
- Perform other duties as assigned.
Requirements:
- An equivalent combination or education, training, and experience will be considered
- B.S., M.S., or Ph.D. in a science related field
- Experience in veterinary technology, laboratory technology, medical/nursing field preferred
- Excellent telephone manner
- Basic computer skills (ie. Microsoft Office, Data Entry)
- Team player
- Occasional overnight travel is required for training, seminars, tradeshows and customer visits
- Required overtime for weekend shift coverage, holiday coverage, and/or night shift coverage
Manufacturing Engineering Technician 1
Responsibilities:
- Performs daily setup, adjustment and shutdown of base-cover ultrasonic welders.
- Adjusts/maintains welders during production, to meet goals for:
- Quality:as measured by welding yield
- Capacity:as measured by welding downtime
- Documents daily process data on Manufacturing forms/paperwork, and enters production data into data-tracking spreadsheets.
- Quickly identifies issues/failures/defects during routine manufacturing, and either resolves or elevates in a timely manner to the Lead Technician.
- Completes weekly preventive maintenance on base-cover ultrasonic welders.
- Performs welder setup for bead-calibration builds and other special builds.
- Maintains inventory of supplies for welding process (cork, tape, other ancillary materials).
- Assists Manufacturing staff with other manufacturing activities, on an as-needed basis, when not occupied with primary function of welder operation.
Qualifications & Skills:
- Sufficient mechanical aptitude to perform welder adjustments as described in work instructions.
- Able to work independently and complete assigned tasks with minimal routine supervision.
- Strong attention to detail and reproducibility of operations and product.
- Able to perform microscope inspection of parts, up to several hours per day.
- Able to read, understand and follow manufacturing work instructions without deviation or non-conformance.
- Able to communicate clearly in spoken English.
- Strong team player.
- Basic computer skills, including Microsoft Excel and Windows.
- Able to keep workspace clean and organized.
- High School diploma; Associates Degree in a scientific/technical discipline a strong plus.
Assemblers
Temporary Assembler positions with possible conversion to regular employment. Starting rate $11 per hour; day or swing shift positions available.
Responsibilities:
- Assembly, inspection, and packaging of plastic chemistry analysis discs in a clean room environment
- Material handling, machine loading and unloading
- Reliable inspection of small attributes using magnification ring lamp at a fast pace
- Ability to maintain a record of the assembly process, progress and problems
- Provide a feedback to leads or supervisor when a deviation from accepted practice or safety issues are recognized
Requirements:
- Pass basic inspection skills during the interview process and maintain inspection reliability throughout the duration of employment
- Ability to work at a fast pace and perform a variety of functions
- Ability to frequently lift 10 lbs, occasionally 50 lbs with reasonable accommodation
- Availability to work any shift assigned - Day or Swing, and occasional Saturdays
- High School diploma or equivalent; read, write and communicate clearly in English to carefully and consistently follow procedures
- Dependable attendance
- Team-work, cooperation with leadership, and a positive attitude
- Drug-free (Drug screen is performed during interview process)
Assembler 2
Responsibilities:
- Assembly, inspection, and packaging of plastic chemistry analysis discs in a clean room environment.
- Material handling, machine loading and unloading.
- Reliable inspection of small attributes using magnification ring lamp at a fast pace.
- Ability to maintain a record of the assembly process, progress and problems.
- Provide feedback to leads or supervisor when a deviation from accepted practice or safety issues is recognized.
- Weld Inspection Certified or knowledge of Diluent Cup Set up process.
Requirements:
- Pass basic inspection skills during the interview process and maintain inspection reliability throughout the duration of employment.
- Ability to work at a fast pace and perform a variety of functions.
- Ability to frequently lift 10 lbs, occasionally 50 lbs with reasonable accommodation.
- Availability to work any shift M-F, occasional Saturday work, flexibility to periodically shift scheduled start time.
- High School diploma or equivalent; read, write and communicate clearly in English to carefully and consistently follow procedures.
- Dependable attendance.
- Team-work, cooperation with leadership, and a positive attitude.
- Drug-free (Drug screen is performed during interview process).
Rotor QC Technician 2
Description:
- Perform Quality Control function in rotor manufacturing department (Inspection, testing, and auditing)
- Collect data and generate reports
- Work on special assignments with minimal supervision
- Flexible schedule: Must be able to work any shift
Requirements:
- AS/AA degree or 5 years experience in related field
- Fast learner, excellent writing and communication skills
- Excellent organization and multi-tasking skills
- Proficient with MS Windows environment and MS Office
- Experience with work using a stereo microscope is a plus
Senior Quality Assurance Specialist
This position is responsible for ensuring that Abaxis’ Quality System is established and maintained in compliance with applicable regulations (FDA, ISO & USDA); ensuring internal and supplier CAPAs are well documented, and managed effectively to ensure timely closure: performing supplier and internal audits (as assigned): and facilitating third party audits (including engagement is tasks related to FDA readiness).
Description:
- Work effectively with CAPA Process Owners to determine root cause(s), formulate suitable corrective and preventive actions, determine appropriate effectiveness checks, and escalating issues to CAPAs if appropriate, and facilitate CAPAs to ensure that they are adequately documented and closed in a timely manner. Hold periodic meeting with CAPA committee, generate reports and metrics, and proactively keep RA/QA management abreast of emerging trends.
- Support with the development and maintenance of the Supplier Audit Schedule, and conduct in-depth audits as assigned, in accordance with approved schedule. Ensure supplier audit reports generated by auditors are timely, and responses received from suppliers are adequate. Verify closure to corrective/preventive actions, and maintain supplier qualification files in current status.
- Monitor, trend and analyze results from all sources of corrective/preventive action, and submit for Management Review on a periodic basis. Open CAPAs as necessary.
- Write/facilitate the development of Quality System documents to ensure compliance with applicable regulations, while incorporating industry best practices..
- Maintain current and in-depth knowledge of FDA and applicable international policies and regulations that may affect the company's products and customers.
- Participate in Quality System improvement initiatives, as assigned.
Requirements:
- Excellent oral and written communication skills in the English language.
- Demonstrate appropriate sense of urgency with regards to responsiveness with addressing any high risk compliance issues.
- Solid technical writing experience. Must be able to present information and thought process flow clearly and succinctly.
- Demonstrated organizational, prioritization, and time management skills.
- Proficiency in desktop software applications such as Microsoft Word, Power Point, Visio and Excel.
- Solid collaboration and team skills.
- Ability to multi-task and work independently.
- BS in Engineering, Chemistry, or other relevant scientific discipline.
- Lead Assessor certification preferred
- Ten plus years experience in a senior compliance role in IVD/medical device companies.
Material Handler 1
Performs a variety of manual and clerical duties relating to warehousing. Could perform duties in shipping, receiving or stores. Duties could include inspecting, storing , issuing and delivering a variety of materials and equipment and supplies.
Description:
- Counts, weighs or measures incoming or outgoing items to compare identifying information and verify against bills of lading, invoices, orders or other records; examines incoming shipments for damage or shortages and documents findings.
- Prepares material for shipment according to procedure and processes on shipping computer
- Assembles appropriate containers and inserts material into container using spacers, fillers or other protective materials, bind container closed using appropriate method; marks container with identifying information or end user information.
- Assists in loading and unloading trucks
- Distributes or delivers incoming items to appropriate department or stockroom
- Operates material handling equipment such as pallet jacks, hand trucks, forklifts, dollies and other related equipment
- Participates in routine cycle counting
- Tags new stock with part numbers and/or other identifying elements
- Signs for incoming shipments received
- Fills orders and issues material and supplies per request; documents transaction according to established procedure
- Utilizes computerized or automated systems to accomplish tasks
Requirements:
- High School Diploma or equivalent
- Good basic Math and English Skills
Reagent Manufacturing Technician 1
Description:
- Proficient in bead dispensing, sorting, sampling and aliquoting
- Beadroom equipment maintenance, technical and mechanical skills
- Candidate should be able to keep up with the flow of production
- Detail-oriented and organized
- Good communication skills
- Be able to lift 20 lbs liquid nitrogen dewar
- Be able to push 400 lbs liquid nitrogen tank (on wheels)
- Support company goals and objectives, policies and procedures
Requirements:
- AA or any Post High School Degree.
- 0 to 2+ years experience in manufacturing.
- cGMP training a plus
Rotor QC Technician 1 - Day and Swing Shift positions available
Description:
- Test rotors on instruments according to procedure
- Perform packaging inspection according to procedure
- Perform final inspection according to procedure
- Process and save data using PC computer and related software
- Report failures or defects to supervisor immediately
- Flexibility in schedule (able to work any shift, postpone breaks or lunch until line is back to normal)
- Able to complete small projects with minimal supervision
Requirements:
- Attention to details and numbers
- Excellent bead inspection skills with current bead inspection certification or previous QC inspection experience in a fast pace environment
- Strong communication and organization skills
- Self-motivated and team player
- Experience with MS Excel and use of PC in MS Windows environment
Material Handler
Description:
Plans, organizes, and coordinates the receipt, processing, storage and distribution of incoming warehouse inventory items, lab supplies, and other materials. Knowledge of and adherence to standard procedures is required. Uses judgment requiring location and storage of items, proper packaging, methods of movement of materials, and release of materials.
- Ability to work independently as required. Will receive general supervision and instruction on routine work. May coordinate and/or execute special projects as required by the Department.
- Receive product from suppliers, couriers, and parcel package companies. Checks for discrepancies and damage to product and notes it on paperwork. Resolve problems to avoid liability for damaged merchandise. Ensures that all property is safely and securely stored. Reports any issues to the Warehouse Manager.
- Picks, packs, and prepares clinic supply orders for final shipment. Keeps accurate logs (both written and on computer). Will double check order accuracy and assist in monitoring /reporting low inventory levels.
- Is knowledgeable of receiving and/or distribution function, packaging equipment and UPS and FedEx systems.
- Will be utilizing hand jacks and carts for moving product.
Requirements:
- High School diploma or equivalent.
- Reading, writing, and basic arithmetic skills required.
- Ability to work in a fast-paced, dynamic environment.
- Ability to safely operate all required equipment and use packaging equipment, UPS and/or computer systems is required.
- Must be able to pay continuous attention to detailed operations requiring some diversification in approach to fairly routine processes.
- Lifting or moving of 5-25 lbs. continuously, 25-60 lbs. frequently, is required.
- Possess a minimum of 3 years related work experience in high-volume general warehousing and shipping and receiving.
PLEASE NOTE: Our approved vendor list of recruiters has been locked down and new recruiters will not be considered until 2015.