Careers
Abaxis®, a manufacturer of point-of-care diagnostic systems, is seeking applicants for the following positions. Abaxis is an Equal Opportunity Employer. Abaxis is a federal government contractor and as such, it has certain obligations with respect to various federal laws, regulations, and executive orders and must take affirmative action to ensure equality of opportunity in all aspects of employment. Abaxis will recruit, hire, train, and promote in all job titles without regard to race, color, national origin, religion, sex, disability, age, marital status, or status as a disabled veteran, veteran of the Vietnam era or other protected veteran.
Interested applicants may e-mail their resume to: careers@abaxis.com. Resumes that are mailed or faxed will not be considered.
Abaxis does not provide reimbursement for relocation expenses.
Disability Access
Abaxis is committed to providing reasonable accommodation to applicants with physical or mental disabilities. If you require a reasonable accommodation for any part of the application or hiring process you may contact HR at (510) 675-6565 or email careers@abaxis.com. (Only those calls pertaining to disability assistance will be returned)
Reasonable accommodation requests will be assessed on a case-by-case basis.
ABAXIS UTILIZES APPROVED RECRUITERS ONLY.
OUR VENDOR LIST IS CLOSED UNTIL 2012.
NO SOLICITATION PLEASE.
ABAXIS IS AN EQUAL OPPORTUNITY EMPLOYER.
Current Open Positions
Updated 03/10/2010
| Customer Service Representative/ Inside Sales | Technical Support Representative - Medical | Veterinary Regional Account Manager |
| System Administrator | Area Veterinarian |
Customer Service Representative/ Inside Sales
The Customer Service/Inside Sales Representative plays a vital role in the overall welfare of the company. Abaxis relies on the customer service team coupled with our distribution partners and the field sales team to contact customers on a regular basis. This goal is achieved through periodic and scheduled outbound calls from Abaxis to current customers to discuss their needs, providing technical resources, promoting new products, gathering referrals, and general customer courtesy calls. They are the customer advocate and will garner all and any resources internally or externally to assure satisfaction and retention. Customers in assigned area will be contacted on a rotating basis to discuss current promotions and new products. Order entry and contact / database management are essential responsibilities.
Description:
- Responsible for assisting customers, and strategic marketing partners by providing information in the areas of product performance, technical applications, and product availability
- Must satisfactorily address product inquiries
- Resolve customer issues in a timely manner
- Up sell Abaxis products including instruments, warranty agreements, new products and existing test profiles
- Establish relationships with end user accounts to assess satisfaction with current Abaxis products and define future needs
- Contact existing customers on a quarterly basis to identify inactive accounts, assess requirements to reactivate these accounts
- Document all contact information in the current customer management system
- Data entry required in documenting orders, inbound & outbound calls
- No supervisory responsibilities required
Requirements:
- Minimum of Associates Degree, preference given to science emphasis
- (ie. veterinary technician, medical assistant, LPN)
- BS Degree in Business or Scientific Field preferred
- Minimum 2 years of experience in sales, telesales, customer service or experience in a clinical setting is required
- Excellent telephone manner
- Basic computer skills (ie. Microsoft Office, Data Entry)
- Team player
- Occasional overnight travel is required for training, seminars, tradeshows and customer visits, generally two to four nights per trip, two to three times per year
Technical Support Representative - Medical
Description:
- Handle high volume of incoming technical support calls from Abaxis Medical business customers and field sales reps while accurately documenting the details of each call in a contact database.
- Contribute positively to a team environment and provide backup coverage when necessary.
- Prepare and review product support information.
- Participates and sometimes facilitates product QA/Regulatory, R&D or marketing teams to provide the voice of the customer.
- Supports customer evaluations and analysis.
- Occasionally overnight travel to Customer sites to provide support, installation, and training; tradeshows and conventions. (2 trips a year - 2-3 days)
- Create and deliver training presentations for sales reps, customers and distributors.
- Performs other related duties and assignments as required.
- No relocation available
Requirements:
- B.S/B.A in Bio-Science; Clinical Chemistry laboratory Technology preferred
- Min 1 year Clinical Chemistry laboratory setting
- Medical Technical/Customer support experience is a plus.
- Requires knowledge of medical laboratory products and instrumentation
- Must have effective interpersonal and problem solving skills
- Exceptional listening, oral and written communication skills
- Advanced MS Suite computer skills
Veterinary Regional Account Manager
17 Openings - Vancouver, Canada; Toronto, Canada; Raleigh, NC; Trenton, NJ; Orange County, NY; Harrisburg, PA; Chicago, IL; Eau Clair, WI; Tyler, TX; Sioux Falls, SD; Toledo, OH; Birmingham, AL; Albuquerque, NM; Wichita, KS; San Diego, CA; Fort Wayne, IN; Portland, ME
Primary Duty:
Generate sales by calling on existing customers, sales leads and all potential animal health or research opportunities in assigned region and providing ongoing customer education and support.
Essential Job Functions:
Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop and maintain thorough understanding of Abaxis’ products and service
- Travel to offices of existing and prospective customers, with a target of 3-4 existing customers and 3-4 new business opportunities per day. (Extensive driving required as well as periodic overnight travel (approximately at 4-8 nights per month, depending on territory)
- Document all customer and prospect interactions via Abaxis’ online system (currently Salesforce.com)
- Transport Abaxis equipment to customer and prospective customer locations
- Lift, set-up and demonstrate Abaxis equipment and features
- Clearly explain uses and benefits of Abaxis’ products and services; answer questions; effectively communicate Abaxis’ “value proposition”
- Secure purchase orders for Abaxis products and services
- Provide ongoing customer support, including assisting customers (in person and over the phone and via email) with product, technical or service concerns, making periodic customer courtesy calls, keeping clients informed of new products and services (including possible updates to existing instrumentation), and interfacing as needed with Abaxis sales, accounting and technical staff to ensure customer questions and needs are timely addressed
- Generate new business and new business leads, including by placing Abaxis instruments in competitor’s accounts, academia and research settings and gathering referrals from existing customers
- Support Abaxis’ billing and collection efforts
Minimum Qualifications:
- Minimum of an Associates degree (Bachelors degree preferred); preferably with a science or business emphasis
- Minimum of 2 years of demonstrated sales experience, or relevant technical/clinical experience, preferably in the medical, scientific, or healthcare industry
- Good oral & written communication skills
- Good active listening ability
- Basic computer skills: word processing, spreadsheets
- Valid DL, clean driving record, auto insurance
- Ability to travel
- Ability to safely lift and move 60 lbs
OEM Product Repair Supervisor
Essential Job Functions:
- Responsible to meet department productivity and quality goals.
- Coordinate department activities and special projects to ensure quality and schedules/ timetables.
- Evaluate department processes. Recommend and coordinate needed changes based on process analysis.
- Direct staff in the development, analysis, and preparation of reports.
- Supervise staff in accordance with company policies and procedures.
- Assist staff to resolve complex or out of policy operation problems.
- Hire, coach and develop staff goals and objectives
- Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
- Coordinate with Human Resources for appropriate staffing levels.
- Schedule and conduct staff meetings.
- Communicate with other Supervisors and Managers.
- Serve on committees and teams as department representative.
- Monitor and maintain manufacturing processes using SPC and other Quality Control techniques and tools.
- Collect and analyze process related data and report findings to management.
- Manage special projects related to solving process related issues and implementing changes to current manufacturing practices and procedures.
- Create and submit documentation required for the DCO process.
- Work with OEM business partners to establish technical support for OEM branded products. Implement and maintain manufacturing lean flow practices including Kanban.
- Plan, develop and implement strategy for organizational development (covering particular areas relevant to the organization's structure, market etc)
- Establish and maintain appropriate systems for measuring necessary aspects of organizational performance
- Monitor, measure and report on organizational development plans and achievements within agreed formats and timescales
- Manage and control departmental expenditure within agreed budgets
- Liaise with other functional/departmental managers so as to understand all necessary aspects of organizational development, and to ensure they are fully informed of organizational development objectives, purposes and achievements
- Maintain awareness and knowledge of contemporary organizational development theory and methods and provide suitable interpretation to directors, managers and staff within the organization
- Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Qualifications (Education/Skills/Experience):
- 5 Plus years of experience in high-volume, high precision manufacturing/repair.
- Prior supervisory experience required.
- AS Degree in Technical discipline BS degree preferred.
- Knowledge of SPC software, word processing, Excel.
- Good communication skills a requirement.
Automation Mechanic/Engineer
Description:
- Install new automation equipment and upgrade existing equipment including fabrication, assembly, programming, and testing to support increasing volumes or to eliminate causes of failure or downtime.
- Perform adjustments, repairs, and preventative maintenances, necessary to keep equipment and employees safe, and to insure reliable product performance.
- Stock parts and supplies to keep equipment always running.
- Be responsive to production personnel as customers.
Requirements:
- 5 years of experience with automated systems or applicable engineering degree or technical training.
- Fabrication, machining, wiring, electrical troubleshooting, PLC programming, expertise with computer controlled pneumatics, electronics, mechanical, or HVAC systems, SolidWorks, refrigeration certification.
Rotor QC Technician 2
Description:
- Perform Quality Control function in rotor manufacturing department (Inspection, testing, and auditing)
- Collect data and generate reports
- Work on special assignments with minimal supervision
- Flexible schedule: Must be able to work any shift
Requirements:
- AS/AA degree or 5 years experience in related field
- Fast learner, excellent writing and communication skills
- Excellent organization and multi-tasking skills
- Proficient with MS Windows environment and MS Office
- Experience with work using a stereo microscope is a plus
Rotor QC Technician 3
Description:
- Troubleshoot issues related to rotor quality during daily production
- Ensure rotor production quality
- Work on special assignments with minimal supervision
- Flexible Schedule: Be able to work swing shift
Requirements:
- AS Degree or 5 years experience in related field
- Fast learner. Excellent communication and computer skills
- Experience with Stereo Microscope a plus
Manufacturing Engineering Technician
Description:
- Performs daily setup, adjustment and shutdown of base-cover ultrasonic welders.
- Adjusts/maintains welders during production, to meet goals for:
- Quality: as measured by welding yield
- Capacity: as measured by welding downtime
- Documents daily process data on Manufacturing forms/paperwork, and enters production data into data-tracking spreadsheets
- Quickly identifies issues/failures/defects during routine manufacturing, and either resolves or elevates in a timely manner to the Lead Technician
- Completes weekly preventive maintenance on base-cover ultrasonic welders
- Performs welder setup for bead-calibration builds and other special builds
- Maintains inventory of supplies for welding process (cork, tape, other ancillary materials)
- Assists Manufacturing staff with other manufacturing activities, on an as-needed basis, when not occupied with primary function of welder operation
Qualifications (Education/Skills/Experience):
- Sufficient mechanical aptitude to perform welder adjustments as described in work instructions
- Able to work independently and complete assigned tasks with minimal routine supervision
- Strong attention to detail and reproducibility of operations and product
- Able to perform microscope inspection of parts, up to several hours per day
- Able to read, understand and follow manufacturing work instructions without deviation or non-conformance
- Able to communicate clearly in spoken English
- Strong team player
- Basic computer skills, including Microsoft Excel and Windows
- Able to keep workspace clean and organized
- High School diploma; Associate’s Degree in a scientific/technical discipline a strong plus
In addition, this technician will be trained to support Manufacturing Engineering projects for process-improvement and materials-optimization work. Examples include:
- Developing/implementing SPC programs for rotor-manufacturing materials/process data
- Assisting in defect/failure investigations and troubleshooting
- Supporting the new Manufacturing Process Engineer in focused experiments to optimize the base-cover welding process
Assemblers
Temporary Assembler positions with possible conversion to regular employment.
Responsibilities:
- Assembly, inspection, and packaging of plastic chemistry analysis discs in a clean room environment
- Material handling, machine loading and unloading
- Reliable inspection of small attributes using magnification ring lamp at a fast pace
- Ability to maintain a record of the assembly process, progress and problems
- Provide a feedback to leads or supervisor when a deviation from accepted practice or safety issues are recognized
Requirements:
- Pass basic inspection skills during the interview process and maintain inspection reliability throughout the duration of employment
- Ability to work at a fast pace and perform a variety of functions
- Ability to frequently lift 10 lbs, occasionally 50 lbs with reasonable accommodation
- Availability to work any shift assigned - Day or Swing, and occasional Saturdays
- High School diploma or equivalent; read, write and communicate clearly in English to carefully and consistently follow procedures
- Dependable attendance
- Team-work, cooperation with leadership, and a positive attitude
- Drug-free (Drug screen is performed during interview process)
Quality Engineer - Software
General Responsibility:
To develop and implement a software quality assurance program for Abaxis analyzer products and manufacturing support systems. The program will encompass the entire product life cycle (development, production, and field performance).
Specific Responsibilities:
Support Product Development:
- Develop software verification and validation protocols for Abaxis analyzer products; e.g., chemistry algorithms, user interface, external communication
- Execute the approved software V&V protocols.
- Issue software V&V reports.
- Track software defects and change requests in support of software configuration management.
Support Manufacturing and the Quality System:
- Develop software V&V protocols, execute protocols, and issue reports for various Abaxis databases, automation equipment software, test systems, and custom software.
- Utilize databases to analyze data and generate reports in support of Manufacturing, Development, and Quality Assurance.
- Perform software development audits of OEM suppliers
- Minimum 5 years of experience in software development / software quality engineering related to the medical device industry.
- Experience with software development for embedded systems with a working knowledge of C/C++ and Java programming languages and the QNX operating system.
- Capable of development of software quality assurance and software verification & validation tools utilizing Microsoft Excel, Access, and SQL databases.
- Extended experience in implementation of software development and software quality assurance medical device quality system processes.
- Working knowledge related to the following FDA regulations guidance documents.
- Working knowledge of international medical device related software standards.
- Extensive experience in the validation of automated systems used in production and implementation of the FDA quality system for medical devices.
Manufacturing Process Engineer
Description:
- Take ownership of critical ultrasonic welding processes; drive systematic data acquisition and process analysis, and enhanced process control; develop/evaluate/execute on welding automation; actively investigate and evaluate new plastic-joining technologies; develop methods and techniques for evaluating welding processes, including inspection automation.
- Work with plastics engineering team to develop plastic components that are insensitive to manufacturing processes, particularly welding.
- Conduct machine and process validations on internally designed and constructed automated manufacturing equipment. This will include: leading machine design reviews, conducting in machine design reviews and optimization, performing engineering studies and DOEs to identify critical-to-quality process parameters, conducting machine/process risk analyses, IQ/OQ/PQ, post-validation change control. Broad and detailed knowledge of automation, and partnering effectively with internal automation engineering group, will be key success factors.
- Develop efficient, effective systems for capturing critical process information; establish appropriate metrics for statistical process control across all manufacturing operations. Implement automated data collection and process control solutions.
- Perform lean-manufacturing analysis on existing manufacturing processes to increase throughput and yield, while reducing inventory, direct labor and other costs.
- Establish/revise product BOM structures, manufacturing work instructions, technical drawings, component and raw material specifications.
- Support daily manufacturing operations.
Qualifications (Education/Skills/Experience):
- Education:
- B.S. Engineering (Mechanical, Chemical or equivalent) with minimum 5 years relevant experience in a regulated medical device manufacturing environment.
- Or, M.S. Engineering (or higher) with minimum 3 years relevant experience.
- Key Characteristics:
- Motivated self-starter, able to accept and produce timely results on multiple concurrent projects of significant complexity.
- Work well in dynamic, cross-functional team environment; consistent positive attitude; motivate others by example.
- Analyze complex situations; extract, summarize and communicate key information effectively to team members/superiors in decision-making situations.
- Excellent communication skills
- Required experience, with demonstrable results:
- Design of Experiments
- Design/optimization of automated manufacturing equipment, including all ancillary systems and onboard instrumentation (PLC, HMI, inspections, etc.)
- Design and analysis using SolidWorks
- GMP-compliant validation of automated manufacturing equipment and manufacturing processes.
- Command of statistical analysis techniques and software (e.g., JMP, Minitab).
- Process design, development and optimization using statistical techniques
- Technical supplier development (e.g. solving specification and tolerancing issues with suppliers to improve process capability)
- The following are strong positives:
- In Vitro Diagnostics experience
- Machine vision system implementation
- Experience or belt certification in Six-Sigma Process Excellence (DMAI2C)
- Experience in ultrasonic welding of injection-molded plastic parts
- Lean-manufacturing analysis
- Proven ability to quickly prepare clear, concise and complete technical reports.
System Administrator
Primary Duty:
Under limited supervision, performs system administration & planning for all aspects of Abaxis IT-infrastructure. Brings in reliable, durable & cost-effective solutions for all Abaxis IT related needs.
Duties and Responsibilities:
- Perform a wide range of system administration duties on database, application, and other servers including install, debug, maintain, upgrade, and general support.
- Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure.
- Proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability and SLAís.
- Perform regular and on-demand system backups and recoveries.
- Assist in developing, implementing, testing and maintaining server level disaster recovery plans.
- Collect and review system data for capacity and planning purposes.
- Interface with vendors for procurement & maintenance of all IT infrastructures.
- Manage & troubleshoot networks, intranet & internet connectivity throughout the organization.
- Rigorously create and maintain documentation for all processes and procedures.
- Coordinate with the rest of the IT team to meet the team objectives.
- Perform daily operations and end user support/desktop/server/application upgrades.
- Create network print queues and set up printers.
- Microsoft Outlook administration-user/group/email account creation & maintenance in Windows Active Directory/Microsoft Exchange skills are highly desired.
- Test and deploy antivirus files for server/desktop systems; Windows XP/2000.
- Deploying Microsoft monthly security patches to servers and desktops worldwide.
- Maintain and administer Active Directory groups and users.
- Troubleshoot/upgrade/maintain hardware and corporate software applications including MS Office.
- Set up & configured servers, workstations, laptops, printers, & peripherals.
- Managed computer equipment inventory and distribution of items.
- Maintain up-to-date knowledge of emerging server tools and technologies.
- Research, evaluate and recommend system technologies to support business requirements.
Qualifications (Education/Skills/Experience):
- Degree in Computer Science, Computer Engineering, or related field preferred (relevant experience may be considered in lieu of a degree).
- Minimum 3 years experience in Systems Administration.
- At least 2-3 years experience with Hardware & networking.
- Advanced knowledge of installations, upgrades and troubleshooting of Windows Servers & Web application Servers. Experience with IIS highly desirable.
- Database administration skills including backups/restores, monitoring DB performance, running SQL scripts to monitor the system and modify tables when required. Knowledge of SQL server administration and troubleshooting highly a plus.
- Working knowledge of web application security, understanding of vulnerabilities and countermeasures.
- Sound technical aptitude and ability to research & solve complex issues independently.
- Ability to effectively communicate issues and resolutions to all levels of the organization.
- Ability to maintain confidentiality with sensitive customer and internal information.
Area Veterinarian
Positions In Northeast & Southeast US
Primary Duty:
Provide educational, professional and technical support to the assigned Area Sales Managers and Regional Account Managers in order to facilitate sales of Abaxis hardware and consumable products as well as increase the existing customer base. In addition, to assist the Director of Professional Services in creating end-user programs to increase instrument and consumable sales.
Essential Job Functions:
- Weekly travel with Regional Account Managers (3-4 days per week, 10 weeks per quarter on average) or other Abaxis employees as assigned by the Director of Professional Services.
- Assist Regional Account Managers in sales of new analyzers through on-site travel as well as teaching, coaching and training.
- Assist Regional Account Managers in sales of Abaxis consumable products through teaching, coaching and training.
- Provide direct support to veterinarians, veterinary practices and staff, veterinary colleges and research veterinarians utilizing Abaxis products.
- Provide seminars to individual veterinary practices regarding consumable utilization.
- Provide seminars as assigned for local, regional and/or national Veterinary Medical Associations or meetings.
- Provide support to Sales and Marketing at assigned veterinary conventions and trade shows.
- Provide materials and support to the Director of Professional Services and others including the Director of Marketing, Product Managers, etc. as directed by the Director of Professional Services for materials, programs and training development.
- Identify and create opportunities and work with Area Sales Managers to place analyzers and provide training and visibility to assigned veterinary colleges and universities.
- Provide training/seminars to Abaxis employees at assigned meetings and events.
- Identify and cultivate the cooperation of key opinion leaders to further promote Abaxis products.
- Provide weekly reports to the Director of Professional Services and the Area Sales Managers regarding areas of strength and weakness in the Regional Sales Manager as well as identifying areas of improvement.
- The position will require extended travel for regular meetings with the Director of Professional Services as well as other sales meetings, often at the home office.
Education, Experience and Other Requirements:
An equivalent combination of education, training and experience will be considered.
- DVM or equivalent degree
- 3 years clinical experience or 1 year internship
- Industry experience preferred
- Must be able to pass a background investigation including driving records.
- Clinical Skills: Experience in clinical medicine and surgery is necessary to impart first hand knowledge of the appropriate benefits, advantages and utilization of the product line.
- Knowledge of Clinical Pathology: An above average understanding of the utilization of test results in the clinical and research settings are necessary for successful implementation of programs.
- General Veterinary Practice Experience:
- Chemistry: A working knowledge of the chemical reactions used in the analyzers is necessary for a full understanding of the operation and ability to assist the customer base and sales team in utilization and troubleshooting.
PLEASE NOTE: Our approved vendor list of recruiters has been locked down and new recruiters will not be considered until 2012.